Shipping & Returns
Orders placed on stock items are guaranteed to ship same day. Orders that contain custom items are guaranteed to ship same day as long as:
-The order is received by 2:00 PM PST
-The order is approved by 2:00 PM PST (if applicable)
|USPS||Ground (1-3 days)||Flat rate||$8.05 & UP|
(CA, NV, AZ, OR, WA, ID, UT -
Next Day) (NM · 2 Days)
|UPS||Ground (1-4 days)||0.0lb - 5.0lb
5.0lb - 10.0lb
10.0lb - 20.0 lb
20.0lb- 100.0 lb
*Orders placed after 2pm PST are NOT guaranteed to ship same day. Delivery times will then be calculated from the next business day.
Free Shipping Offer
FCD proudly offers free GSO Ground Shipping (where applicable) or USPS Ground when your order total reaches $100.00 or more (before taxes).
Our policy extends up to 15 days after purchase on stock items only. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Custom House Placards
Custom Specification Placards (Amps/Volts)
Any Customized Item
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
Family Custom Designs LLC,
1505 W Park Ave.
Redlands, CA 92373, United States.
To return your product, you should mail your product to: Family Custom Designs LLC, 1505 W Park Ave. Redlands, CA 92373, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.